Mendios Technologies Bangalore Pvt Ltd

Last Updated: January 2025 Version: 1.0

1. INTRODUCTION AND ACCEPTANCE

1.1 About Us

Welcome to the services provided by Mendios Technologies Bangalore Pvt Ltd ("Company", "we", "us", or "our"), a private limited company incorporated under the Companies Act, 2013 of India, having its registered office in Bangalore, Karnataka, India. We provide AI-powered application development and hosting services to customers worldwide through our website www.webmobi.com and related platforms (collectively, the "Services").

1.2 Acceptance of Terms

By accessing or using our Services, you ("User", "you", or "your") agree to be bound by these Terms and Conditions ("Terms"). If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.3 Jurisdiction and Applicability

These Terms apply to all users globally. We comply with:

  • Indian laws and regulations (primary jurisdiction)
  • EU General Data Protection Regulation (GDPR) for European users
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable international data protection and consumer laws

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirements

  • Minimum age: 18 years or the age of majority in your jurisdiction
  • Users between 13-18 may use Services only with parental consent
  • We do not knowingly collect data from children under 13 (or under 16 in the EU)

2.2 Account Registration

To access certain features, you must:

  • Provide accurate, current, and complete information
  • Choose a secure password and maintain its confidentiality
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

2.3 Account Types

Free Tier (Personal Use)

  • Basic features with usage limitations
  • Community support only
  • May include advertisements

Professional Plan

  • Enhanced features and resources
  • Priority email support
  • No advertisements
  • Monthly or annual billing

Enterprise Plan

  • Custom features and unlimited resources
  • Dedicated support and SLA
  • Custom integrations
  • Volume-based pricing

2.4 Identity Verification

Depending on your location and usage, we may require:

  • Email verification (all users)
  • Phone number verification (certain features)
  • Business documentation (business accounts)
  • KYC documents as per regulatory requirements

3. DESCRIPTION OF SERVICES

3.1 Core Services

We provide an AI-powered platform enabling users to:

  • Create web, mobile, and tablet applications using agentic AI
  • Access pre-built templates and components
  • Deploy applications on our cloud infrastructure
  • Integrate with third-party services and APIs
  • Utilize AI assistance for code generation and optimization

3.2 Service Availability

  • Services are provided on an "as-available" basis
  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be notified in advance when possible
  • Emergency maintenance may occur without prior notice

3.3 Geographic Restrictions

While we offer Services globally, certain features may be:

  • Restricted in specific countries due to legal requirements
  • Subject to export control laws and sanctions
  • Limited based on local regulations

4. PAYMENT TERMS AND BILLING

4.1 Pricing and Currency

  • Prices are displayed in multiple currencies (INR, USD, EUR, GBP)
  • Default currency is based on your location
  • All prices are exclusive of applicable taxes unless stated otherwise

4.2 Taxes

For Indian Customers:

  • 18% GST applies to all services
  • GST invoices will be provided

For International Customers:

  • Local taxes (VAT, sales tax) apply as per jurisdiction
  • You are responsible for any applicable withholding taxes
  • Tax invoices provided as per local requirements

4.3 Payment Methods

We accept payments via our payment processor Razorpay:

  • Credit/Debit cards (Visa, MasterCard, American Express)
  • Digital wallets (PayPal, Google Pay, Apple Pay)
  • Bank transfers (for Enterprise plans)
  • UPI (for Indian customers)
  • Net banking (for Indian customers)

4.4 Billing Cycles

  • Monthly: Billed on the same date each month
  • Annual: Billed yearly with up to 20% discount
  • Enterprise: Custom billing terms

4.5 Auto-Renewal

  • Subscriptions auto-renew unless cancelled
  • Renewal notification sent 7 days before billing
  • You can cancel auto-renewal anytime from your account settings

5. CANCELLATION AND REFUND POLICY

5.1 Cancellation Rights

  • Cancel anytime from your account dashboard
  • Cancellation effective at end of current billing period
  • No partial month refunds for monthly plans
  • Pro-rated refunds available for annual plans (conditions apply)

5.2 Refund Eligibility

30-Day Money-Back Guarantee:

  • First-time customers only
  • Within 30 days of initial purchase
  • Not applicable to renewals or add-ons

Other Refunds:

  • Service outages exceeding SLA: Pro-rated credits
  • Billing errors: Full refund of erroneous charges
  • Feature non-delivery: Partial refund based on impact

5.3 Refund Process

  • Request via support@webmobi.com
  • Processing time: 5-7 business days
  • Refunds to original payment method
  • Bank processing may take additional 3-10 days

6. USER CONTENT AND INTELLECTUAL PROPERTY

6.1 Your Content

  • You retain all rights to content you create
  • You grant us a limited license to host and display your content
  • You are responsible for your content's legality
  • We may remove content violating these Terms or applicable laws

6.2 Our Intellectual Property

  • The platform, its features, and technology are our proprietary property
  • Protected under Indian Copyright Act and international treaties
  • "Mendios Technologies" and associated marks are our trademarks
  • You may not copy, modify, or reverse-engineer our Services

6.3 Open Source Components

  • Some Services may include open-source software
  • Such software is licensed under respective open-source licenses
  • License information available in documentation

7. PRIVACY AND DATA PROTECTION

7.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your data. By using our Services, you consent to our data practices.

7.2 International Data Transfers

  • Data is primarily processed in India
  • We use AWS servers located in multiple regions
  • EU-India data transfers comply with GDPR requirements
  • We implement Standard Contractual Clauses where required

7.3 Data Security

We implement industry-standard security measures including:

  • 256-bit SSL encryption for data in transit
  • Encryption at rest for sensitive data
  • Regular security audits and penetration testing
  • ISO 27001 compliance (in progress)

8. PROHIBITED USES

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe intellectual property rights
  • Transmit malware, viruses, or malicious code
  • Engage in cryptocurrency mining on our infrastructure
  • Attempt to gain unauthorized access to our systems
  • Use Services for illegal gambling, fraud, or money laundering
  • Harass, abuse, or harm other users
  • Create applications that promote violence, discrimination, or illegal activities
  • Violate export control laws or sanctions
  • Scrape or data mine without permission
  • Exceed usage limits or abuse free tier services

9. SERVICE MODIFICATIONS AND TERMINATION

9.1 Our Rights

We reserve the right to:

  • Modify or discontinue Services with 30 days notice
  • Terminate accounts violating these Terms immediately
  • Suspend access for non-payment
  • Update these Terms with notice

9.2 Your Rights

You may:

  • Cancel your subscription anytime
  • Request data export before termination
  • Delete your account and associated data

9.3 Effect of Termination

Upon termination:

  • Access to Services ceases immediately
  • Data retained for 30 days (unless deletion requested)
  • No refunds for unused portions (except as stated in refund policy)
  • Surviving provisions remain in effect

10. DISCLAIMERS AND LIMITATIONS OF LIABILITY

10.1 Service Disclaimer

SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability shall not exceed the amount paid by you in the past 12 months
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for third-party services or content
  • Force majeure events excuse performance obligations

10.3 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your infringement of any rights of another party

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by:

  • Laws of India (primary)
  • Without regard to conflict of law principles
  • Specific local laws where applicable

11.2 Arbitration

For Indian Users:

  • Disputes resolved through arbitration under Indian Arbitration and Conciliation Act
  • Arbitration venue: Bangalore, Karnataka
  • Language: English

For International Users:

  • Option to choose arbitration under SIAC (Singapore) or ICC rules
  • Online arbitration available for claims under $10,000

11.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions.

11.4 Jurisdiction

Subject to arbitration provisions, courts in Bangalore, Karnataka, India have exclusive jurisdiction.

12. COMPLIANCE AND REGULATORY

12.1 Export Controls

You agree to comply with all applicable export laws and not to export Services to:

  • Sanctioned countries
  • Prohibited end-users
  • For prohibited end-uses

12.2 Anti-Corruption

You represent that you have not and will not engage in any corrupt practices in connection with these Services.

12.3 Accessibility

We strive to meet WCAG 2.1 Level AA standards for accessibility.

13. MISCELLANEOUS

13.1 Entire Agreement

These Terms constitute the entire agreement between you and us.

13.2 Severability

If any provision is found invalid, the remaining provisions continue in effect.

13.3 Assignment

We may assign these Terms; you may not without our consent.

13.4 Notices

  • To you: Via email or Service notifications
  • To us: support@webmobi.com or registered address

13.5 Language

These Terms are in English. Translations are for convenience only.

13.6 Survival

Provisions relating to IP, liability, indemnification, and disputes survive termination.

14. CONTACT INFORMATION

Mendios Technologies Bangalore Pvt Ltd Bangalore, Karnataka, India

Customer Support:

  • Email: support@webmobi.com
  • Website: www.webmobi.com

Legal Notices: legal@webmobi.com

Data Protection Officer: dpo@webmobi.com

Business Hours: Monday-Friday: 9:00 AM - 6:00 PM IST 24/7 support for Enterprise customers

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: January 2025 Effective Date: January 2025