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Verify on official websiteThe Service Summit is the leading trade fair and conference for digitalization and innovation in customer service, focusing on highly relevant industry topics such as Customer Service Excellence, emotional intelligence, machine learning, automation and Robotic Process Automation (RPA). Discuss automated self-services and chatbot interactions in comparison to personal contact: Can these technologies replace human interaction? Learn about the future of customer service and how remote work and digi
Wednesday, November 4, 2026 - Thursday, November 5, 2026
Düsseldorf, Germany
The Service Summit is the leading trade fair and conference for digitalization and innovation in customer service, focusing on highly relevant industry topics such as Customer Service Excellence, emotional intelligence, machine learning, automation and Robotic Process Automation (RPA). Discuss automated self-services and chatbot interactions in comparison to personal contact: Can these technologies replace human interaction? Learn about the future of customer service and how remote work and digi
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Request a DemoOr start free trial →Service Summit takes place on Wednesday, November 4, 2026 to Thursday, November 5, 2026 in Düsseldorf. All times are in UTC.
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