Shipping Policy

1. Overview

Mendios Technologies Bangalore Pvt Ltd ("WebMobi") primarily offers digital products and services. This Shipping Policy outlines our delivery methods for both digital and any physical products we may offer.

2. Digital Products and Services

2.1 Instant Delivery

All our digital products and services are delivered instantly via electronic means:

• Software Access: Immediate access upon successful payment
• Account Activation: Automatic activation within minutes
• Digital Certificates: Generated and delivered electronically
• Email Delivery: Login credentials sent to your registered email
• No Physical Shipping: No waiting time or shipping costs

2.2 Delivery Method

• Access via web browser at events.webmobi.com or certificates.webmobi.com
• Mobile apps available on iOS App Store and Google Play Store
• Email notifications with access links
• Dashboard access with your credentials

2.3 Delivery Timeframe

• Account Setup: Instant (within 1-2 minutes)
• Email Confirmation: Within 5 minutes of purchase
• Full Access: Immediate upon email verification
• Support for Setup Issues: Within 24 hours

3. Physical Products (If Applicable)

3.1 Limited Physical Items

On rare occasions, we may offer physical items such as:

• Promotional merchandise
• Event badges or physical tickets (if requested)
• Hardware devices for specific integrations
• Printed certificates (custom orders)

3.2 Shipping Locations

For physical products, we ship to:

• India: All serviceable pin codes via India Post/Courier
• International: Select countries (quoted separately)
• Restrictions: May not ship to certain regions due to courier limitations

3.3 Shipping Timeframes (India)

• Metro Cities: 2-5 business days
• Other Cities: 4-7 business days
• Remote Areas: 7-15 business days
• Processing Time: 1-2 business days before dispatch

3.4 International Shipping

• Delivery Time: 7-21 business days (country dependent)
• Customs: Buyer responsible for customs duties and taxes
• Tracking: Provided via email after dispatch
• Availability: Contact support@webmobi.com for quote

4. Shipping Costs

4.1 Digital Products

FREE - No Shipping Costs

All our digital services (Events platform, Certificate generator) have zero shipping costs as they are delivered electronically.

4.2 Physical Products (If Applicable)

• India: Calculated based on weight and delivery location
• Free Shipping: May be offered on orders above certain value
• Express Shipping: Available at additional cost
• International: Quoted separately based on destination

4.3 Shipping Cost Calculation

Shipping costs for physical items are calculated at checkout based on:

• Delivery address and pin code
• Package weight and dimensions
• Chosen shipping method (standard/express)
• Current courier rates

5. Order Tracking

5.1 Digital Products

• Login to your dashboard to access services immediately
• Email confirmation with access instructions
• Account status visible in your profile
• Support available via chat/email if you can't access

5.2 Physical Products

For physical shipments:

• Dispatch Notification: Email sent when order ships
• Tracking Number: Provided via email
• Courier Partner: Delhivery, Blue Dart, India Post, or FedEx
• Track Online: Use tracking number on courier website
• Support: Contact us if tracking shows issues

6. Delivery Issues

6.1 Digital Product Access Issues

If you cannot access your account after purchase:

1. Check your email (including spam folder) for login credentials
2. Verify you're using the correct email address
3. Try password reset via "Forgot Password" link
4. Contact support@webmobi.com with your order details
5. We'll resolve access issues within 24 hours

6.2 Physical Product Delivery Issues

For physical shipments:

• Lost Package: Contact us with tracking details within 7 days
• Damaged Package: Refuse delivery and email photos to support@webmobi.com
• Wrong Address: We cannot modify address after dispatch
• Undelivered: We'll coordinate with courier for redelivery
• Return to Sender: Additional shipping may apply for redelivery

6.3 Resolution

For verified delivery issues:

• We'll resend the item at no additional cost (if lost)
• Full refund if item cannot be delivered
• Replacement for damaged items (with photo proof)
• Resolution within 7-10 business days

7. Address Changes

7.1 Digital Products

Email address changes can be requested via your account settings or by contacting support.

7.2 Physical Products

• Before Dispatch: Contact us immediately to update address
• After Dispatch: We cannot change the delivery address
• Courier Options: Some couriers allow address change directly
• Redelivery Fee: May apply if package returns to sender

8. Returns and Refunds

For information about returns and refunds:

• Digital Products: Refer to our Refund Policy (60-day money-back guarantee)
• Physical Products: 7-day return policy from delivery date
• Return Shipping: Buyer responsible unless item is defective
• Refund Processing: 5-7 business days after receiving return

9. Force Majeure

We are not liable for delivery delays or failures due to:

• Natural disasters, extreme weather, or acts of God
• Political unrest, riots, or civil disturbances
• Government restrictions or regulations
• Courier strikes or service interruptions
• Pandemic or health emergency restrictions
• Technical issues beyond our control (for digital delivery)

In such cases, we will make best efforts to deliver as soon as possible and keep you informed.

10. Contact for Shipping Queries

For any shipping-related questions or issues:

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email. Your continued use of our services after changes constitutes acceptance of the updated policy.