Your Answers to FAQs regarding webMOBI

As users explore webMOBI's comprehensive event management platform, common questions arise about features, pricing, and capabilities. This guide addresses those frequently asked questions to provide "a crystal-clear understanding of webMOBI's capabilities and offerings."

Whether you're evaluating webMOBI for your first event or looking to maximize your existing subscription, these answers will help you make the most of the platform.

1. Subscription Structure: Monthly vs. Annual

Question: Does webMOBI offer monthly subscription plans? Answer: WebMOBI exclusively offers annual subscription plans; monthly options are unavailable.

This ensures:

• Consistent platform access throughout the year
• Better value with annual pricing
• Continuous access to all features without interruption
• Ability to plan and execute multiple events
• Year-round support and updates

Annual subscriptions work well for organizations that:

• Host multiple events throughout the year
• Need ongoing access for planning and follow-up
• Want the best per-event value
• Require consistent platform availability

2. Pricing Transparency: Hidden Fees?

Question: Are there hidden setup fees or unexpected costs? Answer: The platform maintains transparent pricing with "absolutely no hidden setup fees or gimmicks."

What you see is what you get:

• No setup fees – Start using the platform immediately
• No surprise charges – All costs disclosed upfront
• No cancellation penalties – Cancel without fees
• No per-feature charges – Full access to all plan features
• No minimum usage requirements – Use as much or as little as you need

Users can cancel plans without penalties or unexpected costs, giving you flexibility and peace of mind.

3. Trial Period Access: What's Included?

Question: What features are available during the free trial? Answer: Free trials provide limited functionality compared to paid accounts, though users can explore "most of our features during the trial period" to make informed decisions. Trial Period Benefits:

• Hands-on experience with the platform
• Test core features for your specific needs
• Evaluate user interface and ease of use
• Assess fit for your event requirements
• Risk-free exploration before committing

Trial Limitations:

• Some advanced features may be restricted
• Limited attendee capacity
• Reduced data retention
• Basic support options

The trial provides sufficient access to evaluate whether webMOBI meets your needs while protecting the platform's value for paying subscribers.

4. User/Attendee Definition: Who Counts?

Question: How do you define an attendee for pricing purposes? Answer: An attendee is defined as an individual who downloads and installs the webMOBI app on their device, which determines pricing tier selection. Important Clarifications: What counts as an attendee:

• Each person who downloads the event app
• Unique device installations
• Active app users during your event period

What doesn't count:

• Website visitors who don't download the app
• Email list contacts who don't register
• Event organizers and staff
• Test accounts (limited number)

Pricing Tier Impact:

This definition helps you:

• Choose the appropriate plan size
• Budget accurately for your expected attendance
• Scale up or down based on actual usage
• Understand which plan tier fits your needs

Pro Tip: If you're expecting 450 attendees, the 500-attendee tier provides comfortable room for growth and last-minute registrations.

5. Payment Options & Nonprofit Support

Question: What payment methods does webMOBI accept? Answer: webMOBI offers flexible payment options based on your subscription type:

Standard Payment Methods (All Plans)

• Visa – Debit or credit
• MasterCard – All variants accepted
• American Express – Full support

Annual Plans: Additional Options

Beyond credit cards, annual subscribers can pay via:

• PayPal – Convenient online payment
• Checks – Traditional payment option
• Wire transfers – For larger organizations
• ACH transfers – Direct bank debits

Nonprofit Discount Program

Nonprofits receive 15% discount with proof of status. Eligibility Requirements:

• Valid 501(c)(3) status (US) or equivalent
• Proof of nonprofit status documentation
• Current tax-exempt certificate
• Mission-focused event usage

How to Claim:

1. Select your plan during checkout
2. Indicate nonprofit status
3. Upload verification documents
4. Discount applied after verification
5. Confirmation and billing adjustment

Benefits for Nonprofits:

• 15% off all plan tiers
• Same full feature access
• Equal support quality
• Annual billing for maximum savings
• Year-round platform availability

This program reflects webMOBI's commitment to supporting organizations making positive social impact.

Additional Common Questions

Can I Upgrade or Downgrade My Plan?

Yes, plan changes are straightforward:

• Upgrade anytime to access more features
• Downgrade at renewal
• Prorated charges for mid-term upgrades
• Smooth transition between tiers

What Happens If I Exceed My Attendee Limit?

If you approach your plan limit:

• Dashboard notifications alert you
• Easy upgrade process available
• Grace period for temporary overages
• No event interruption
• Support team assistance

Is Training Provided?

Yes, webMOBI offers:

• Onboarding sessions for new users
• Video tutorials and documentation
• Live support during events
• Best practices guidance
• Regular webinars and updates

What About Data Security?

Security is paramount:

• Enterprise-grade encryption
• GDPR compliance
• SOC 2 Type II certification
• Regular security audits
• Secure payment processing
• Data backup and recovery

Can I Integrate with Other Tools?

webMOBI integrates with:

• CRM systems (Salesforce, HubSpot)
• Marketing platforms
• Registration systems
• Streaming services
• Analytics tools
• Payment processors

Getting Started

Ready to experience webMOBI for yourself?

Next Steps:

1. Start Your Free Trial – Explore features hands-on
2. Schedule a Demo – See the platform in action
3. Contact Sales – Discuss your specific needs
4. Review Pricing – Find the right plan tier
5. Read Case Studies – Learn from other organizations

Conclusion

webMOBI's transparent approach to pricing, flexible payment options, and nonprofit support demonstrate commitment to making powerful event technology accessible to organizations of all types.

With annual subscriptions offering full feature access, no hidden fees, and straightforward attendee definitions, you can budget confidently and focus on creating exceptional event experiences.

Whether you're planning a small corporate meeting or a massive international conference, webMOBI provides the tools, support, and flexibility you need to succeed.

--- Have more questions? Contact our sales team for personalized answers or start your free trial today to experience webMOBI firsthand.